- Ms. Akeyo Joanne Rose is a seasoned IT support engineer with broad experience in financial services, government and manufacturing organizations. She has provided 1st and 2nd level technical support to users, set up and maintained workstations for staff and customized software for organizational needs leading to enhanced productivity of users.
- Joanne attained her undergraduate degree in Software Engineering from the University of Eastern Africa, Baraton. She also has certifications in Financial Modeling and Valuation Analysis, Project Management and Project Monitoring and Evaluation.
- She has worked at EABL as an Early Careers Digital and Technology Intern where she received training on providing timely resolution of IT related incidents, installation and configuration of software, hardware and networks. She later transitioned to Kenya Revenue Authority (KRA) where she served as a data governance intern.
- Most recently, she served as a Helpdesk Support Analyst at Trans Business Machines (TBM) seconded to Stanbic Bank Kenya. Her role included identifying, diagnosing and resolving Tier I and Tier II issues in computer hardware and software, set up and configuration of workstations for staff and offering them basic IT training. She was also in charge of preparation and maintenance of the IT asset inventory of the Bank.
- She now serves as the IT & Operations Fellow at Financing Alliance for Health. This role entails provision of technical support and management of IT systems, troubleshooting technical issues, managing the inventory of all IT assets, coordinating repair and replacement of faulty hardware, assisting in travel arrangements, logistics and procurement and supporting IT projects and ensuring the efficient use of IT systems to advance the organization’s mission.
